neg88's Privacy Policy

1. Introduction & Purpose

neg88 is a secure and reliable online gaming platform built for players in Bangladesh. We believe you should have full control over your personal information. The main goal of this privacy policy is to clearly inform you how neg88 collects your information, why it collects it, how long it retains it, and under what circumstances it may be shared with third parties.

We treat your privacy with the highest importance and keep all your information secure using modern SSL encryption technology. By reading this policy, you will learn what rights you have and how to exercise them.

2. Information We Collect

neg88 may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Financial transaction details (related to bKash, Nagad, Rocket, or bank transfers)
• Documents provided for identity verification (such as a national identity card)
• Content of communications with our support team

2.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and geographic location (approximate)
• Time of site access, page visit patterns, and session duration
• Information obtained from cookies and similar tracking technologies
• Login and logout time-related information

2.3 Gaming Activity Information

• Game play history and betting records
• Deposit and withdrawal transaction history
• Details of rewards and bonuses received
• Account balance and wallet information

3. Purpose of Using Information

neg88 uses collected information for the following purposes:

1. Creating and managing your account and verifying your identity
2. Processing and confirming financial transactions
3. Providing gaming services without interruption
4. Preventing fraud, money laundering, and deceptive activity
5. Ensuring responsible gaming and supporting problem gamblers
6. Providing customer service and technical support
7. Improving the security and performance of the platform
8. Meeting legal obligations
9. Sending relevant promotional information subject to your consent

4. Sharing Information & Third Parties

neg88 may share your information with third parties only in very limited circumstances and for specific purposes only. Those circumstances are described in detail below:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions. This information is sent only for specific transactions, and the relevant institutions follow their own privacy policies.

4.2 Technology & Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and organizations that assist in managing the platform's technical infrastructure may receive only the information necessary for their designated work.

4.3 Legal Obligations

neg88 may be legally required to provide information when required by a court order, regulatory authority directive, or legal process. In such situations, we always provide only the minimum information necessary.

4.4 Business Transfers

In the event of a future merger, acquisition, or asset sale, user information may be transferred. We will notify you in a timely manner before any such change.

5. Data Security Measures

neg88 follows industry-standard security practices to keep your information secure. The key components of our security measures are:

• SSL/TLS Encryption: All data transfers between you and our servers take place through encrypted connections.
• Secure Server Infrastructure: Your information is stored on servers secured with firewall and access control technology.
• Regular Security Reviews: Regular audits are conducted to identify security vulnerabilities in the platform.
• Limited Access Policy: Only authorized personnel may view your information, and only for specific needs.
• Two-Factor Authentication: An additional layer of security is used when accessing your account.

We acknowledge that data transfer over the internet is not completely risk-free. We therefore also advise you to keep your password private and avoid logging in on unfamiliar devices.

6. Cookie Policy

The neg88 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help improve services by reviewing how the site is used.

You can control or disable cookies from your browser settings. However, disabling some cookies may limit certain features of the site.

7. Data Retention Period

neg88 retains your information only for as long as necessary. The retention policy for different types of information is stated below:

• Account Information: While the account is active and for a defined period after closure in accordance with legal requirements.
• Financial Transaction Records: Retained in accordance with applicable regulations for legal auditing and accountability.
• Communication Records: Support tickets and chat history are retained for a limited period.
• Cookie Data: Automatically expires according to the type of cookie.

Once the designated period has passed, we securely delete or anonymize your information.

8. Your Rights

As a neg88 user, you have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In some cases, you may request that the processing of your information be temporarily suspended.
• Right to Portability: You may request a copy of information you have provided in a structured format.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.

To exercise any of the above rights, contact us directly. We will respond to your request in a timely manner.

9. Protection of Minors' Information

neg88 is for those aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will take immediate steps to delete it and the associated account will be closed.

For age verification, neg88 may request identity-related information at the time of registration. This process is essential for the security of our platform.

10. Third-Party Links & Services

The neg88 platform may sometimes reference third-party services (such as payment gateways or content from game providers). The privacy policies of these third parties are entirely their own and neg88 is not responsible for them. We therefore recommend reading the relevant privacy policy of any such service before using it.

11. International Transfer of Information

Due to neg88's technology infrastructure, your information may in some cases be processed or stored on servers outside Bangladesh. In such cases, we ensure that your information remains protected in accordance with the standards described in this privacy policy and that appropriate contractual and technical safeguards are in place.

12. Policy Changes

neg88 reserves the right to revise this privacy policy as needed. If any significant changes are made, we will notify you by email or through a notice on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy.

The date of each revision will be noted at the top of this page as "Last Updated". We will provide a copy of any previous version upon request.

13. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is ready to assist you in both Bengali and English.